FAQ

About Your Order and Shipping

Q: When will my order ship?

A: In-stock items are processed within 1-2 business days after you receive your order confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Q: What if I order both a pre-order item and an in-stock item?

A: If your order contains a pre-order item, your entire order will be held and shipped together once all items are in stock. We'll send you an email with a tracking number as soon as your package ships.

Q: What shipping carriers do you use?

A: We use reliable international courier services such as UPS, DHL, and FedEx. Every shipment includes a tracking number.

Q: Do I need to provide any customs documents or ID for international orders?

A: Yes, depending on the destination country and the value of your order, you may be required to provide additional importer information:

• United States: EIN (Employer Identification Number) or SSN (Social Security Number) for shipments above USD 2,500.

• European Union & UK: EORI number or VAT ID for business imports.

• Canada: Business Number (BN) or importer ID for commercial shipments.

• China & South Korea: Resident ID number or business registration number for certain thresholds.

If your order exceeds the duty-free threshold in your country, the courier may contact you directly before delivery to request these details.

 

Customs, Duties, and Taxes

Q: Will I have to pay customs duties or taxes when my order arrives?

A: This depends on the destination country. Please see the relevant section below for your country's policy.

 

For Our US Customers

Q: Will I be charged extra fees for customs or duties on my US order?

 A: No, you will not. Orders to the United States are shipped on a DDP (Delivered Duty Paid) basis. This means that all applicable import duties, taxes, and courier handling fees are calculated and paid for at checkout. You will not be charged any additional fees upon delivery.

Important Notice: As of August 29, 2025, new US regulations impose a 15% duty on all imported Japanese trading cards, regardless of value. Our store includes this fee in your shipping cost to ensure a seamless delivery experience with no surprises.

 

For All Other International Customers

Q: Will I be charged extra fees for customs or taxes on my international order?

A: Yes, you may. Orders to countries outside of the United States are shipped on a DAP (Delivered At Place) basis. The prices of our products and shipping fees do not include any import duties, customs fees, or taxes (such as VAT) that may be charged by your country. These charges are the sole responsibility of the buyer.

We strongly recommend that you check with your local customs office to understand your country's import regulations and potential fees before placing an order.

 

Returns and Refunds

Q: Can I return or get a refund for my order?

A: Due to the nature of trading card products, we do not accept returns or offer refunds for customer convenience. If there is a a defect or issue with your order, please contact us within 7 days of receiving your package.

 

Other Questions

Q: What is the condition of the cards you sell?

A: All of the products we sell are authentic Japanese-language trading cards. The specific condition of each item is described on its product page, so please check the listing before making a purchase.