Return & Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. Returns are accepted ONLY if the item was not the item described.
To be eligible for a return, item must be in the same condition that you received it, unopened. You’ll also need the receipt or video proof of purchase.
Full refund is not possible due to 10% deduction from financial services.

Cancellation Policy
Orders can be cancelled before the items are shipped by contacting our customer service e-mail: info@tcgmartexpress.com

Please note that all order cancellation requests are subject to a non-refundable 10% cancellation fee.

If your order is shipped out, refund and cancellation is non-negotiable and non-refundable.